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Our guide, Kelsie, was excellent, pleasant and extremely knowledgeable. We learnt a lot and found the whole experience rewarding.
Our only complaint would be that after meeting with Joanne in the American Bar at about 12.50, we were asked to stand outside , hanging about on the street till about 1.20PM and even then we had to ask around to find out which group we were in and what was happening. If you say the group starts at 1pm then I would expect punctuality.
RE:
Dear Alistair,
Thank you for your feedback and sorry for any delays on the day you took the tour.
We appreciate your comments regarding the delays especially for those that arrive earlier than others,
however as it is a group tour unfortunately we have to allow for the fact that not everybody will arrive at the same time,
and on this day particularly the delays were due to people needing to use the restrooms.
There was a slight line up for the bathrooms causing the late start. As the tour is 3hrs we can't deny people who ask to use the bathrooms before the tour even if there is a line.
We aim to give people a pleasurable stress free tour and of course try to be as punctual as possible, but when it is a group tour we try to meet all people's needs as much as possible and from experience have learnt that flexibility in these cases is a must.
We do allow a certain grace period for days like these, normally of a maximum of 10-15 minutes.
In some cases Private tours will suit some clients more than a group tour.
We will pass on your comments to your guide Kelcey and we're glad that you enjoyed the tour itself.
Thank you for joining us during your time in Rome,
Kind Regards
Joanne